Who we are
Our website address is: https://sickamps.com
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
We do not share any data with any 3rd party. Data submitted is used for repairs only by us.
Appointment booking details are shared with Google Calendar and only used by Sickamps employees.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
What data do we store for repairs
Data is collected for the use of tracking and identifying a repair, this includes your name, telephone number, email address, equipment make, model, serial number, fault, any other details relevant to the repair ticket.
We do not store or process the following: Credit or debit card payments, customer’s address, any other means of identification.
How we respond to data breaches
The moment we are made aware of a breach we will take the website and all access to customer information offline. Being made aware of a breach may be by being told by a customer, being reported by the hosting company of a breach, our own due diligence on monitoring firewalls and protection systems in place.
We will establish the source of the breach before brining anything back online and put in robust measures to ensure no further details can be breached.
It will be established the scale of breach and the expected number of details exposed including the following investigation:
•The data involved
•Whether the data involved is sensitive in nature
•The individuals affected
•The security measures that are in place to protect the data
•What has happened to the data
•Whether the data involved could be used in an illegal or otherwise inappropriate way
•Any perceived wider consequences associated with the breach or incident
Upon completion of our assessment we will review how the incident occurred and put in measures to prevent a further breach.
Users suspected to have had their details breached will be notified to the extent of the data discolosed.
Each breach will be treated on a case by case matter.
Evaluation after event
After the data breach or data security incident has been contained by carrying out all necessary measures, Sickamps will conduct an extensive review detailing:
•The cause(s) of the breach
•The effectiveness of any responses
•Whether changes to existing IT systems, company procedures or policies must be implemented
